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Testimonials

Testimonials

Many families reach out after the conclusion of the services to let us know how much our support and guidance meant to them in their time of need, and we’re honored to receive such heartfelt praise. We feel that these messages speak for themselves and we’d like to share them with you.

If you feel we’ve gone above and beyond in supporting you through this difficult time or would simply like to reach out and say thanks, contact us to share your thoughts or submit a testimonial below. It means the world to us to hear from you and know that we’ve made a difference.

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I have the most appreciation for Anita, Ashley and Megan as they supported me and my kids in this grieving period after my husband's passing. They have worked with heart, dedication and proficiency to ensure our wishes were met. Thanks for outstanding service to the McKay family. Sincerely, Mirta A. McKay

Mirta McKay

August 23, 2021

When I had to make arrangements from New York for by Aunt who passed away in Prescott, AZ from Covid, Ruffner-Wakelin was so compassionate and helpful in every way imaginable. They made the process so much easier for all of us. Thanks so much to Kelly and Meghan and the rest of the staff for all your help and kind words. Angela

ANGELA MONTALBANO

March 10, 2021

We recently lost our father expectantly. I wasn't sure where to get assistance with making the final arrangements and I asked several case managers and hospice workers for there recommendations. They all recommended Ruffner-Wakelin and I was glad that I took there recommendation. After our meeting I knew I had made the right choice, they were very compassionate and professional, assisting me in making the final arrangements. Their staff was continually following up with the arrangements and kept me informed along the way. The final viewing was very peaceful and tranquil. Since my dad was VET, they made all the arrangements for the final internment at the national cemetery. They took a huge load off my shoulders and I appreciated all they did for us. Thank You.

Steven Kelly

January 26, 2021

Thank you Ruffner-Wakelin (especially Anita) for your compassion and empathy during such a difficult time. Our son died unexpectedly in Prescott and we live in Michigan so we had no idea what funeral home to use. From the very 1st phone call Anita was kind, caring, and made us feel comfortable our son would be treated with respect. She walked us through every step with patience and understanding.

Brian and Nancy Pruitt

January 08, 2021

My mother passed away at our home in the early morning hours of July. A member of the Ruffner staff responded quickly to the call from hospice and showed compassion and dignity toward my mom and our family as they started the service process. We were so grateful for the professional, compassionate attention we received. In the time of Covid and new normals; they made every attempt to make her passing less painful and eliminate as much stress as possible from the process. The communication at every point was clear and efficient.

Beth G.

September 17, 2020

My thanks and appreciation to the staff at Ruffner-Wakelin for their care and professionalism. My dad passed away in Prescott at the height of the coronavirus. I live in Missouri and was unable to travel due to my husband being high risk. My dad's cremation, transport arrangements to Fort Rosecrans National Cemetery in San Diego, California, and all the paperwork was handled in an efficient and timely manner by the thoughtful staff during a most difficult time for all.

Paula

May 27, 2020

Very Sorry about the death of your wife. Our thoughts are with you ORDM

JAKE SHUBAT

April 13, 2020

I cannot say enough good things about Ruffner-Wakelin. My father passed away unexpectedly. We were in shock and grieving. What made it even harder was that my dad lived in Arizona and My sister, brother and I are in California. I wanted to find a place that would take good care of my father and the family as we grieved. I knew when I spoke with Heather that this was the place. She was so kind and caring, and continued to be that way throughout. She made this very sad, difficult time in our lives a little easier. I will be forever grateful for the care she and the staff at Ruffner-Wakelin showed us.

Tammy Dornay

October 30, 2019

Ms. Kelly. I still can't talk about my mom. I just wanted to say thank you for getting us through this difficult time. Sincerely Mel.

Melvin Krestel

August 27, 2019

This is by far the finest Staff in a funeral home setting I have ever dealt with. Following my wifes passing, Todd and his staff was with me every step of the way. They were very affordable and accommodating. Thanks Todd and Ruffner-Wakelin for making this time easier for me and my family.

Rob K.

May 10, 2019

I am a Flagstaff transplant living in Amarillo, Texas, so I'm not a member of your community, but the cities of Prescott and Prescott Valley deserve my appreciation. I was last in Prescott 40 years ago when my beloved Grandfather died at the V.A. Hospital. My, what a change!! The sleepy little town is now a busy little city. I recently made three trips to Prescott. Sadly the hospitalization and death of my Father brought me back. He served two tours in WWII and spent the last seven months of his life at the Whipple V.A. I expected "city standards" but I got so much more! I spent three days at Yavapai Regional Hospital. His death was visible on the horizon. He was being difficult. The doctor and nurses were compassionate and professional. The V.A. staff was wonderful to my Father. He called Whipple "Home". My last trip to Prescott I left on a Saturday. He died Tuesday. One nurse held his hand and a CNA was holding his other hand. He wasn't alone. I had no ideas on choosing a mortuary. I based my decision solely on a phone call. Ruffner-Wakelin in Prescott was chosen strictly on the "feeling" I got from the phone call. This was obviously a very hard, emotional time. They performed their duties far above and beyond anything I expected. They were sensitive to the families needs, the distance involved in handling all a death entails. They thought of things I didn't and then handled those things too! They were respectful and kind. Quality Inn on Sheldon was helpful too. Twice they let us check in several hours early so we had a place to operate from. I know no other way to say thank you to so many people that made such a difference. Good things still happen, even at the worst times. Kudos to Prescott and Prescott Valley, small cities with a big heart. With heartfelt gratitude, thank you. Sincerely, Genice Pugh and the Family of William L. Claborn

The Family of William L. Claborn

June 23, 2017

The Staff at Ruffner-Wakelin was so genuine and caring during the loss of my Mother. From the point they came personally to the home until the burial they were there for us. Todd and his staff are truly professionals. Having used other Funeral Homes in the area previously, I would not hesitate to recommend Ruffner-Wakelin and their services over the others.

Bobbie Joe Tolleson

October 14, 2016


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